Last updated: February 25, 2023
Thank you for shopping at Shop Soot.
Refund Policy: Once we receive your return or the seller notifies us of receipt of the return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account.
The cost of gift-wrapping will also be refunded.
Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions. In case pick-up is not available, you have to self-ship to our concerned FC.
The refund time period is 2-5 business days.
We accept cancellations up until the time the shipment has not been dispatched. The dispatch is notified in the form of an AWB tracking number communicated by e-mail. In rare cases of the AWB being communicated and the shipment not picked up, cancellations shall be entertained.
A full refund will be issued in the case of cancellations.
The cancellations can be requested ONLY by the following modes of communications
Exchange, Return & Refund for Clothing
We want you to love what you ordered, but if something is not right, let us know. You may return the merchandise and place a new order for another color, or a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, damaged or defective, or if merchandise delivered, is different from what you had ordered, you may return the merchandise. For the process of return, the product should be unused and in the same condition as you received it with its original packaging & the tags. The merchandise return is valid within 15 days from the date these goods were delivered.
Exchange, Return & Refund for Food Items
We will accept returns in case
the product is expired or has less than 15% of the shelf-life remaining at the time of delivery, which should be verified by providing relevant images.
there is visual damage that can be attributed to the manufacturing or packaging of the product and is mutually agreed upon by our team and the customer.
In all the cases of agreement of grievances mentioned above, a refund or replacement shall be provided on the basis of the customer’s preferences.
The customer shall also be eligible for a refund if
a specific product or order cannot be shipped/delivered due to any restrictions in shipping to the customer’s delivery pin code
there is/are missing item(s) in the order and the customer does not want it to be shipped for any reason and has been informed about the same
In any other case, please note that we will not be able to take returns, and will try to address the concerns/grievances to the best of our capacity.
We can only attempt to address any concern that is shared through the official grievance redressal channel within 3 days of delivery of the order. The concern must be accompanied by the order number (or an invoice copy if the products were purchased from any other channel) and images of all the physical products against which the grievance is being raised.
Also, please note that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.
Kindly mail to firstname.lastname@example.org for any query.
Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.